When it comes to Amazon Returns, you may be forgiven for thinking that all of a sudden, Amazon has become the customer police force for online businesses. When it comes down to it, the blame truly lies with you, probably because you possibly purchased the wrong item, wrong color, wrong size, or SKU altogether. But in all cases, they are ultimately your responsibility. But here’s the bitter reality: Amazon still demands that sellers accept the returns even when its not the buyer’s fault.
So exactly what does an authorized Amazon returns specialist do? They first check the return policy to see what the seller terms are and then follow those up with their own investigation to make sure the merchandise is legitimate. The professional seller will then create a custom label to ship the returned item to Amazon to begin the process of refunds. Once you receive the returned item, a AMAZON REPURCHASE GUARANTEE is usually included as part of the policy. This ensures that all of the requirements and conditions outlined by Amazon for the return process have been met.
Once your return has been received and accepted, the process for refunds begins once the refund amount has cleared your Amazon account. Amazon will reimburse you within just a few business days, usually via money order or bank wire transfer. The money order or bank wire transfer is usually made to the address provided by the original merchant (which is also where the original shipping label should be sent). And that is all there is to the Amazon return policy. It’s really very simple, and as long as you follow the requirements outlined by Amazon, you should never run into any problems. Of course, as with all online shopping policies and procedures, buyers must comply with these policies and procedures to the letter in order to be refunded and to avoid being liable for shipping costs and applicable taxes.
How to Protect Yourself From Unnecessary Feel-Cuts When Browsing Through Amazon’s Returns Policy
Amazon has recently introduced a new policy which requires that all returned products include a special reference number called an AMEX code. These codes are printed on the returned product shipping envelope, and they are good for a limited amount of time after which the returned item will be destroyed and discarded. In short, if a customer doesn’t want to buy the product right then because he or she didn’t like it, the customer is required by the Amazon policy to return the product within a twenty-four hour period in order to cancel the transaction. This policy is designed to prevent unscrupulous sellers from taking advantage of returned goods by using them as bargaining chips or in other devious ways.
However, what many buyers don’t realize is that not all sellers abide by this twenty-four hour cancellation rule. And that’s the crux of the problem: how can you know whether or not a product you’ve ordered online was shipped with a valid Amazon return policy? It seems tough to verify whether or not you were deceived by the seller, but there are ways to check whether you received an adequate replacement or an extra item free of charge. Here are some tips for how to find out whether or not you received an adequate replacement or if the seller provided you with more than just a consolation prize.
To begin with, you can log onto Amazon’s website and go to the “advanced orders” section where you can enter in your address and zip code. You can also select other relevant features such as additional items that you want to purchase from this seller, return policies, and other related details.
The bottom line is that you can usually use Amazon’s handy return policies page to find out what kind of returns and replacements the seller provides. You may also find additional helpful information on the Amazon website itself regarding their return policies, so you can go from zero to hero (or vice versa) when it comes to ordering from these ecommerce merchants.
Refunds on FBA Seller Purchases
Amazon offers a simple, straightforward return policy on their site. It seems intuitively simple: If you’re unhappy with your purchase and you want a refund, you simply return the product. It’s hard to dispute items that you’ve ordered online, but there are some questions you should ask. How long, exactly, does Amazon require you to wait before you can get a refund? Do they offer insurance or tracking in case your item doesn’t arrive as expected?
What about third-party vendors who may sell similar products that you’ve ordered? Do they have a returns policy that you can use? These merchants are subject to the same policies that Amazon applies to orders placed directly with them. You must be able to prove that you were not made aware of the return policy, and that the product was sent to you as advertised. If you can’t do this, you may want to look at another vendor. You don’t want to end up paying for refunds again just because the third-party merchant ignored the return label on your order.
The basic Amazon return policy is to provide you with a refund for the cost of the product, less any shipping fees. If your order is incomplete or incorrect, Amazon will require that you either accept their return policy or pay the full amount of the sale price to the individual seller. Once you’ve received your refund, the individual seller is required to remove the return label, return the package, and ship you the purchased item. You must accept the purchase within two business days. This is the general process for determining whether or not you can request a refund on an individual FBA seller’s order.